The main disadvantage of CX Cloud compared to other call center solutions is that it isn’t specifically designed for Salesforce and often requires more work to integrate it fully. Talkdesk offers flexible integrations to make transitioning to cloud-based telephony more streamlined. But the real stand-out features of Talkdesk CX Cloud are the analytics and insights that are powered by an advanced AI engine.Īll Salesforce communications are recorded automatically and analyzed by CX Cloud to make it easier to monitor KPIs and optimize operations. Talkdesk’s call center solution, CX Cloud, integrates call center telephony with many of the leading CRM platforms, including Salesforce Sales & Service Cloud.ĬX Cloud provides all the telephony integrations you would expect from a well-designed call center solution including VoIP, click-to-dial, call recording, etc.
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